No disconnection services for Meralco customers until May 14

Manila Electric Company (Meralco)

Customers of Meralco in areas under modified enhanced community quarantine (MECQ) will not have to worry about their unpaid bills as the company announced the suspension of disconnection services until May 14.

“Given the current situation and the extended MECQ, we continue to take into consideration the challenges our customers are facing amid these difficult times. Thus, we will continue to put on hold all disconnection activities until May 14, 2021,” said Ferdinand Geluz, Meralco’s first vice president and chief commercial officer, in a statement.

“We hope this additional extension will help ease the burden of our customers while providing the necessary relief and additional time for them to settle their bills,” he added.

He also said Meralco would continue vital operations, such as meter readings, as ordered by the Energy Regulatory Commission.

“Meralco business operations, including meter reading and bill delivery activities, will continue throughout the MECQ,” Geluz said.

“Our continued operations will ensure that actual consumption for the month will be billed accordingly. But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel,” he noted.

Meralco said that its meter reading operations will continue following the order of the Energy Regulatory Commission and will be available 24/7 to serve its customers.

Meralco Business Centers (BC) will continue to operate on a skeleton workforce from March 29 to 31, 7 AM to 3 PM.

On Wednesday, President Rodrigo Duterte announced that Metro Manila and its surrounding provinces Bulacan, Rizal, Cavite, and Laguna – collectively known as ‘NCR Plus’ – will remain under MECQ until May 14, 2021.

The City of Santiago and Quirino, and Abra will also be under MECQ from May 1 to May 31, 2021.

READ: NCR Plus stays under MECQ until May 14

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