The Department of Foreign Affairs (DFA) on Tuesday officially launched to the public the “OFW Help” Facebook page in order to provide an easier venue for distressed Filipino workers.
The OFW Help Facebook page is managed by the DFA-Office of the Undersecretary for Migrant Workers’ Affairs (OUMWA) who is primarily responsible for the provision and overall coordination of all Assistance to Nationals (ATN) and legal services to all overseas Filipinos in distress and their families through the Foreign Service Posts (Philippine Embassies or Consulates).
According to the Frequently Asked Questions About OFW Assistance posted on the page, the OFW Help Facebook page aims to provide a more preferable system in receiving a request for assistance from the next-of-kin of OFWs and OUMWA case officers.
“Especially if the client is unable to contact the OUMWA hotline or travel to the nearest Post,” the post said.
It also added how OUMWA extends help for the distressed OFW as follows:
- The office receives requests for assistance from the next-of-kin (NOK) of OFWs in distress or the OFWs in distress themselves through various means and refers the said request to the concerned Foreign Service Post (Philippine Embassy or Consulate).
- The Philippine embassies abroad and consulates abroad do the groundwork in making representations with the employer and concerned authorities of the host government to assist the said OFW in distress.
- Foreign Service Post (Philippine Embassy or Consulate) will report to OUMWA developments on the case, for onward transmittal to the next-of-kin or the requesting party.
In case of emergency situations (political unrest, natural or man-made calamities and similar events), OUMWA monitors the situation abroad through reports from our Embassies and Consulates and provides information to interested parties, as well as dispatches additional personnel to reinforce the concerned Foreign Service Posts (Philippine Embassies or Consulates), the page noted.