State pension fund Government Service Insurance System (GSIS) has been conferred the International Organization for Standardization (ISO) 9001:2008 certification for its quality management system (QMS) on loans processing following the recommendation of TÜV Rheinland Philippines (TUV-R).
TUV-R, one of the leading third-party ISO certifying bodies in the country, audited the pension funds’ QMS for loans processing in November 2015 to determine its compliance to ISO standards.
A total of 21 process owners and 13 internal auditors devoted hours of work to ensure that GSIS’s loan processes are aligned with ISO standards.
GSIS’s QMS for loans processing to its members and pensioners covers the application process up to the crediting of proceeds via the eCard or UMID card, another breakthrough that was introduced by GSIS ahead of other government agencies.
GSIS President and General Manager Robert Vergara said loans assist GSIS members and pensioners during various contingencies, so they should be processed and granted in an efficient manner.
“This is certainly a milestone in the history of GSIS. We are extremely proud of our team. Adopting a QMS is a measure to improve our systems and procedures, and now that we earned an ISO certification, our member-borrowers are assured that we provide world-class service,” he said.
GSIS is now preparing for an ISO Certification of a QMS on membership. The accurate disbursement of a loan or claim will not be possible if a member’s record is not created and updated in the database.
An ISO certification on the membership process will ensure that this conforms to international standards to assure GSIS members that they are being paid the correct amount of benefits they are entitled to. (JCA)